FAQs

faq image with blue water dropletsWe understand that you may have questions about your service, billing and products; therefore, we have provided answers to some of our customers’ most frequently asked questions. Any additional questions you may have for “The Water Guy”™, please contact us at customer.service@waterguys.com or 800-924-6841 for assistance.

How does my delivery work?
How can I schedule additional deliveries, add products and check my account information online?
I am a current customer, how do I manage my account online?
How do you invoice?
What is a bottle deposit?
What if I want to skip a delivery?
Do you have additional products other than water?
Who is my contact person?
How long can I store bottled water?
What is the bottling process of my bottled water?
Is “The Water Guy” water Kosher certified?
How many ounces are in each of your product packages?
How can I find out more information about the bottled water industry?

How does my delivery work?

Your delivery will be scheduled for once every four weeks. If at any time you need additional product before your next delivery you can schedule an additional order on our eStore or call us at 800-924-6841.

How can I schedule additional deliveries, add products and check my account information online?

Creating an account in our eStore will allow you to do various tasks such as schedule additional deliveries, add product to an existing delivery, view your account information, pay your bill and view our products.

I am a current customer, how do I manage my account online?

Follow these easy steps:
1) Go to the existing customer sign up page.
2) Enter your account number (found on your latest invoice). Enter your zip code ( you may choose from your billing zip code or your delivery zip code).
3) Click Sign Up.
4) Create a username, password and enter the email address you would like associated with your account.
5) Click Activate Account.
6) You will receive a confirmation message that your account has been activated successfully.
7) Click the Sign in link and use the username and password you just created to log in to your account.

Once your account has been created you can continue to manager your account by going to waterguys.com and entering your username and password into the login box (top right).

How do you invoice?

Here at “The Water Guy”™ we are dedicated to sustainability; therefore, we send all invoices via email the day after your delivery.

What is a bottle deposit?

A bottle deposit is charged for each bottle delivered on your first delivery. The deposit is then refunded once the bottles are returned. Each empty bottle will be considered a credit to be applied to your next delivery and offset additional bottle charges.

Example: On your first delivery of 6 bottles “The Water Guy”™ will charge your account 6 bottle deposits. On future deliveries you will use those bottles as an exchange for the new bottles. An even amount of empty bottles returned for the same amount of full bottles delivered is an even exchange and no additional deposits will be charged or credited. If more bottles are delivered than empties returned you will see additional bottle deposits charged. Subsequently if more empties are returned than full bottles delivered it will show as a credit on your account.

What if I want to skip a delivery?

If you would like to skip a delivery please log in to the eStore, email us at customer.service@waterguys.com or call us at 800-924-6841.

Do you have additional products other than water?

We carry a variety of not only water types, sizes and packages but also many other products and equipment. We offer other essential products for your home or office. Choose from brands like Gatorade, Coca Cola, POM, Silo and Carnation for a variety of items from toilet tissue to beverage accessories. Shop our essential products or call a Customer Service Representative at 800-924-6841.

Who is my contact person?

Our Customer Service Representatives are available 8am – 5pm Monday through Friday and will be able to assist you with any questions or concerns.

How long can I store bottled water?

FDA has not established a shelf life for bottled water. IBWA (International Bottled Water Association) advises consumers to store bottled water at room temperature (or cooler, making sure the water does not freeze), out of direct sunlight and away from solvents and chemicals such as gasoline, paint thinners and dry cleaning chemicals.

What is the bottling process of my bottled water?

View the source to customer path flow chart to better understand how the water we receive from our pristine sources is treated before it’s bottled and shipped to your home or office.

Is “The Water Guy” water Kosher certified?

Yes, “The Water Guy”™ spring, distilled and purified enhanced bottled water met all the criteria required by a Kosher certified agency to achieve Kosher certification under the pareve category.

How many ounces are in each of your product packages?

(1 gallon = 128 ounces)

5 gallons = 640 ounces
3 gallons = 384 ounces
1 gallon (6 pack) = 768 ounces = 6 gallons
3 liter (6 pack) = 608.4 ounces = 4.74 gallons
24 oz (24 pack) = 576 ounces = 4.5 gallons
16.9 oz (24 pack) = 405.6 ounces = 3.17 gallons
8 oz (24 pack) = 192 ounces = 1.5 gallons

How can I find out more information about the bottled water industry?

Both the IBWA (International Bottled Water Association) and Bottled Water Matters are both great resources for bottled water information. Further information can be found in two documents created by the Drinking Water Research Foundation (DWRF):
Bottled Water and Tap Water: Just the Facts
Microbial Health Risks of Regulated Drinking Water in the U.S.

Please contact us at customer.service@waterguys.com or 800-924-6841 with any additional questions.